Studio connect

Stitch by stitch support

Whether you are inquiring about custom upcycling requests, checking on an order, or looking to donate pre-loved textiles, our Portland collective is ready to assist you. We respond to all inquiries within forty-eight hours.

Drop a line

Custom requests & inquiries

Have a specific denim jacket or flannel shirt you want transformed into a custom bag? Or perhaps a question about our collective-made process? Fill out our form to connect directly with our studio artisans.

Our terms

Shipping & returns

We design our policies to respect both your purchase and the environment, ensuring a transparent second-life journey for every bag. Read below for details on shipping, returns, and lifetime repairs.

Shipping & donations

Returns & repairs

We ship worldwide using 100% recycled paper packaging to minimize waste. Orders typically ship within three business days. We also accept local textile donations of clean, rugged denim and cotton shirts at our Portland workshop.

Because every upcycled bag is a one-of-a-kind creation, all sales are final. However, we stand by our craft: we offer free lifetime repairs on stitching, zippers, and copper rivets to keep your bag in active service.